“I wanted to write to thank you and your associates for your exemplary work in installing my new Lennox furnace.
You and your staff provided excellent customer service by tearing down the old closet that housed the former furnace, hauling it away, and leaving the area around the new furnace more neat and organized than before you has arrived. The price of the new furnace was also right. It was your professionalism and service that made this experience a positive one and worth recommending to others.“
“We arrived home from boating all day to find that our air conditioning was not working. With it being the Saturday evening of the 4th of July weekend, we were concerned that we wouldn’t be able to get service for days. Team Bob’s sent a technician within the hour. Mike was able to get us back up and running in no time. We are extremely pleased with the service and information that was provided. We will definitely be calling Team Bob’s from now on!”
“I just wanted to take a minute to thank you for providing the “cooling tent” at the Cherry Festival this weekend! My family and I visited for the first time and had no idea there would be so little in the way of shade (I think it was 89 degrees when we were there!). We came across your tent and were able to cool off in no time at all! My mother was particularly grateful, as she was suffering from mild heat exhaustion. Thanks for giving us a “cool” memory!“
“Your service technician was terrific. In addition to fixing our problem, he was very helpful in offering suggestions to improve cooling/heating in the house. I learned a lot from him.“
“I can’t begin to tell you how impressed I am with the professionalism and competence of your three employees, Aaron Rubin (Installation Manager), Lana Olds (Scheduling Secretary), and Scott Loveland (Installation Technician). Each of these is the voice and face of your company within our community. I am pleased to have met them and proud that they are my neighbors. Their efforts in the interest of your customers is personable and their decision making represents the highest standard in corporate ethics. Deeply appreciative of their skills, I salute each of them! You may feel free to use this note in any way that furthers your business interests or the careers of those I have named. I wish for you and them a blessed and joyous Christmas Season and a successful New Year in 2010.“
“We would like to express our thanks in this note for your services in replacing our heating system. From the start, everyone involved – from scheduling with the office, a visit from the salesman and the installation showed that they cared for our needs and helped us in a quick and professional manner.“
“Just a quick note to thank you and Team Bob’s for the quick and very satisfactory installation of my new furnace. Your sales presentation has proved to be spot on and the furnace is everything you claimed. Put me on that very long list of satisfied customers!“
“We are writing to let you know that we are very satisfied with our new Lennox 70,000 BTU furnace and the whole crew responsible for its installation.
All in all, we are very pleased with our experience with your company and its employees. Bob’s Furnace also installed our first furnace, a Bryant, 14 years ago. Thank you for great service over the years.“