Great HVAC Customer Service is...Dealing with your home’s HVAC needs might feel like an extra hassle on top of your busy schedule. If you choose an HVAC company with great customer service, however, you can rest easy knowing that you don’t have to deal with it all alone. Here is how to spot excellent customer service.


Your time is valuable, and no one should have to wait around all day for someone who never shows. While unavoidable delays can happen, you should expect your technician to arrive for service visits within a specific time frame.

Knowledge and Certification

Your HVAC company and the technicians they send to your home should possess all the necessary certifications for working on your HVAC equipment. They should also be able to expertly answer any questions you might have so that you understand why certain tasks need to be performed, such as when a technician repairs or replaces a part.

Listens and Communicates

Your contractor should listen to you. The place of the HVAC technician or company is to offer expert knowledge and guidance, but your input regarding your needs and wants is important. If you are trying to stick to a certain budget, for example, your HVAC contractor should help you explore all of your options regarding repairs or replacement of HVAC equipment.


An HVAC company worth a positive reputation knows the importance of transparency in communication. You deserve to receive honest estimates and advice regarding your HVAC issues. An honest technician won’t make empty promises or try to get you to buy something that doesn’t match your needs.

Maintains a Professional Work Space

It is difficult not to make some mess during many types of HVAC service work, but a good contractor will make sure to clean the area after the job is completed. In addition, you should expect courteous behavior at all times.

To learn about our commitment to great customer service, please contact us today at Team Bob’s Heating Cooling Plumbing. We enjoy serving our customers in Grand Traverse County, and we look forward to hearing from you.

Our goal is to help educate our customers in Traverse City, Michigan and surrounding areas about energy and home comfort issues (specific to HVAC systems). For more information about customer service and other HVAC topics, download our free Home Comfort Guide or call us at 231-714-6196.

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